ElectroCX
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Help desk for small teams

Every customer gets an answer.

ElectroCX turns your support email into one shared queue. Your team can see every request, who has it, and how long it has waited.

ElectroCX is in early access. Joining the list is the way in for now.

A support queue with four tickets: two open, one waiting on the customer, and one solved.

What it covers

From the first email to solved.

The parts of a help desk a small team uses every day, and nothing it has to pay for and ignore.

  • Shared inbox

    Mail to your support address lands as a ticket the whole team can see.

  • Assignment

    Give a ticket to one person, see who's replying, and stop answering the same email twice.

  • Statuses

    Open, waiting on the customer, solved. The queue shows what has waited longest.

  • Customer history

    Earlier tickets from the same customer sit beside the conversation.

  • Saved replies

    Answers to the questions you get every week, ready to edit and send.

  • Contact form

    A form for your site that files requests straight into the queue.

Who it's for

Teams that outgrew a shared inbox.

A few people answering customers from one email address, forwarding threads and asking each other who replied. If that's your support today, and an enterprise help desk is more than you need, ElectroCX is being built for you.

Join the waiting list.

ElectroCX is in early access. Leave your email and we'll write when it opens for your team.